Support for the Drawing Hand Screen Saver

Where is my serial number? For the answer, click here
How do I get the latest Username and Password for the Art Gallery?

To get the latest username and password for the Art Gallery click here
After I purchase the screen saver can I reinstall it if I get a new computer?

After you purchase the screen saver you will receive an order ID that will allow you to activate the software on more than one of your computers. Please don't give out your order ID to anyone else. If a large number of people start using your ID it will be disabled.

Why does the screen saver start and then immediately stop?

If the screen saver starts and then immediately stops try deleting the "config.dat" file in the Drawing Hand folder (typically, c:\Program Files\Drawing Hand).

Why doesn't my username and code work in the Art Gallery?

The Username and Password for the Art Gallery is not the same as your Username and Activation code. To have the latest username and password for the art gallery e-mailed to you click here
Can I create my own drawings?

Yes, you can use ArtStudio to create drawings. See the ArtStudio on-line help for information on exporting a drawing to the screen saver.
Can I print the drawings?

1- Start the screen saver.
2- When the drawing finishes, press the either the Ctrl and Print Scrn keys or Alt and Print Scrn keys.
3 - Stop the screen saver.
4- Click on the Start button and select Programs - Accessories - Paint
5- Select Paste from the Edit menu. You should see the screen shot.

You can then print it from within Paint.
Why doesn't the screen saver play my entire artwork file I created with ArtStudio? I only see the drawing.

Only Art layers can be exported to the Drawing Hand Screen Saver. If you want to play artwork files as your screen saver, you can use the Artwork Screen Saver that was installed with ArtStudio.
How do I uninstall the screen saver?

Go to Control Panel - Add/Remove Programs

 

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